This Policy may be updated at any time. Please ensure that you regularly read the latest version of this page.
Information We Collect
We may collect information about you when you use this Site or when you apply for or use other services offered by the Bank in the following ways:
We may also collect personal information about you as a result of us recording certain telephone calls which our employees may have with you, and storing those recordings, in order to satisfy our legal and regulatory obligations or for the Bank business purposes.
We may also collect personal information about you from applications, forms or questionnaires you may complete or agreements you enter into with us or in the course of your establishing or maintaining a customer relationship with us, including information about your credit history or financial situation, and your transactions with us or others who provide services to us.
If you decline to provide us with the personal information we require then we may not be able to make financial products available to you or to provide other services to you.
Security of data transfers
Please note that data that is transported over an open network, such as the Internet or e-mail, may be accessible to anybody. The Bank cannot guarantee the confidentiality of any communication or material transmitted via such open networks. When disclosing any personal information via an open network, you should remain mindful of the fact that it is potentially accessible to others, and consequently, can be collected and used by others without your consent. In particular, while individual data packets are often encrypted, the names of the sender and recipient are not. A third party may therefore be able to trace an existing bank account or relationship or one that is subsequently created. Even if both the sender and recipient are located in the same country data may also be transmitted via such networks to other countries regularly and without controls, including to countries that do not afford the same level of data protection as your country of domicile.
For certain services, we use strong encryption to transfer your data (e-banking, for example). In these cases you will be told separately about the treatment of this data and about the details of encryption.
Your data may be lost during transmission or may be accessed by unauthorized parties. We do not accept any liability for direct or indirect losses as regards the security of your data during its transfer via Internet. Please use other means of communication if you think this is necessary or prudent for security reasons.
Protection, Processing and Use of Personal Data
We use your personal information to enhance the quality of the products or services we wish to provide to our customers or in connection with your investments with or through us and to maintain contact details for those with whom we deal. We restrict access to personal information about you to those employees, agents or other parties who need to know that information to provide products or services to you or in connection with your investments with or through us.
We maintain physical, electronic and procedural safeguards to guard your personal information, including firewalls, individual passwords and encryption and authentication technology. We do not use for purposes other than as set out above, or disclose to any third party any personal information about our customers or former customers, except with such customer’s consent or as otherwise permitted or required by law. In cases where we believe that additional products and services may be of interest to you, we may share your personal information with affiliates of the Bank to the extent permitted by applicable law. We may also disclose this information to firms that perform services on our behalf to the extent permitted by applicable law. These service providers are required to treat the information confidentially and use it only for the purpose for which it is provided. Certain jurisdictions may have more stringent privacy requirements that will prevent disclosure of your personal information to any other person or entity, including affiliates.
We will retain your personal information in accordance with applicable data protection laws of Mauritius for so long as it is needed.
Complaint officer/Data Protection officer
Mr. Pravin Sepaul
Direct line : +230 698 2781